Testimonials
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Here's what our clients have to say about TwistedThrottle.com!
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Just received your new catalog with my order. It is fantastic. Keep up the great work. You are the first place I shop for my Tiger accessories. --- Eric Heidel, April 30th, 2008 *********************************** Ordered, received and installed the SW Motech center stand for my Suzuki DR650. Easy install, precise fit up, works great, thanks for the great product. --- David Leonard, April 24th, 2008 *********************************** You guys are a head and shoulders above all the other vendors! As a self employed person, I try to give exceptional service(it reflects your character), but you guys out perform me! Gives me something to shoot for! I just ordered a page full of stuff and not only did you have it in stock but you shipped it out in about 3 hours! That's the service that I would pay extra for(but didn't)! Thanks for making my day!!! -Jay Beeson, April 24th, 2008 *********************************** I just had to let you guys know that I am very pleased with the order I just received from you. I ordered a TPX radar system and all of the great acc. that go with it. It is fantastic. I am getting it all mounted tonight. You by far have the best selection of this brand. I have purchased over $10K in motorcycle parts and acc. this year and you guys have givin me the best and fasted service of all of the places I have ordered. You have a customer for life! Thanks again and look foward to my next purchase. Oh yeah, I almost forgot, your catalog that was included with my order is great! Very nice stuff. --- Jim Pasquale, April 22, 2008 *********************************** Just wanted to say thank you for the great customer service. As you probably recall I recieved a GIVI fairing with some minor damage to the 'blade'. After a few calls you were able to resolve the issue and I have now recieved the replacement part needed to have this fairing looking perfect. You have won a customer the old fashion way, courteous and prompt service. Great job! --- Eric Dahlquist, April 21st, 2008 *********************************** Just wanted to say how pleased I was with the service I received from you recently when I ordered some barkbuster handgaurds for my bike. Polite and helpful staff on the phone, and shipping was far quicker than I had expected. Thank you! --- Ben Avern, April 17th, 2008 *********************************** Hi guys,I'm 45 yrs old and riding for many years.Your customer service and advice on the phone were great.The emails and shipping were excellent.The MRA windshield is really well-made and looks great and likewise the engine guards.The catalogue looks great.The older I get,the more I appreciate an outfit that has their act together,so nice job and thanks very much --- Jeff Toll, April 14th, 2008 *********************************** Recently we received an order from you and the item was incomplete. I contacted you by phone to see the proper procedure for a return/replacement. I was told that you would call back. I was expecting to have to chase the issue down. However, within hours you called back and had taken care of the issue. Three days later a new item arrived. I was not expecting that type of customer service from a .com. Your fast response to my issue now puts you at the top of my list when ordering items online. Your customer service firmed up repeat business from me. Good customer service is key and it is hard to find. --- Bryon, April 13th, 2008 *********************************** Received my SW Motech centerstand today and couldn't be happier with the fit & finish. Installation took < 10 minutes with no problems at all. The US Customs Service was the only "fly in the soup". Apparently, they'd held your shipment from Germany and caused a bunch of 919 owners a wee bit of a delay. But, all's well that ends well. Thanks again for great sales people, products and service! --- Eddie Hall, April 11th, 2008 *********************************** Suzy, I called UPS this morning at 6:00 AM to confirm the intercept. Got there at 8:55 and was out the door with the packages by 9:20. Home by 9:40 and finished installing at 11:30. THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU! --- Fred Scott, March 6th, 2008 *********************************** Guys! Thanks for getting the Givi windscreen to me. I don't know how you did it because when I called you, you told me it would be 3-4 weeks. At any rate, you guys are great. Thanks for keeping me riding during the cold season. By the way, I fabricated a mount for the horn and affixed it as well. SHEESH!!!! THAT IS ONE FREAKIN' LOUD HORN!! Ought to give the blue-hairs fair warning!!! Thanks again and have a great holiday!!! --- Kelly McCann, December 13th, 2007 *********************************** I just bought a KLR 08 green and looked at your site for a kickstand based on the other members general recommendations. I was very pleased with the fast order / delivery time - ordered Nov 14th and delivered to Canada through customs and to my house in 6 days, arriving Nov 20th. The box and bubble pack were in great shape and all parts / instructions included! I order off ebay and other on line sites often and I find it a crap shoot ........ thanks again and you now have a new repeat customer --- Ratchett of KLR650.NET, November 21st, 2007 *********************************** Your SW-MOTECH crash bars for the KLR650A came in yesterday, well packaged and fast. Everything was in the box as well as a very well made up catalog. The SW-MOTECH Crash bars they went on with out much trouble. I was quite taken that the holes lined up so well. Install time was only hampered by the time I spent trying to convert Newtons into foot lbs. per. sq. inch (not listed on German print). The time spent removing the gas tank to locate the mounting hole was well worth it. The bars look great on the bike, not way overdone and bulky like others I have seen. And using the standard frame holes is a better looking install than U clamps like others. The bars look like they give good coverage for all the easy-to-damage parts without blocking things you might need to get to fast. Welds are nicely done and the bars have a very good paint job as well. Price was good, and the customer service person and delivery were fantastic! Install time was well over two hours, I take my good old time doing things right, but most of that time was with the KLR Gas tank and Locktighting everything. Thanks! --- Dave Reynoldsburg, November 11th, 2007 *********************************** I just wanted to thank Twisted Throttle for having great customer service. I recently ordered the SW Motech Daypack II, bottom ring, and map holder. When the goodies arrived, the hardware which attaches the bag to the top ring and the spring lock pin were missing. Luckily I have the original Daypack on my FZ (the bag is 3 yrs old w/ 22K miles and still in one piece other than a zipper which recently began acting up) and I remembered what parts are supposed to be included rather than being totally baffled. I immediately called your office (I forget who I talked to) and explained what I was missing. The guy shipped the hardware the same day and without any hassles. I half-expected to be told to contact the manufacturer like some other online outfits would have said. In a time when most online dealers don't want to hear about problems or take steps to fix them, Twisted Throttle came through. Awesome customer service turned what could have been an aggravating situation for me into a very minor thing. I've bought a fair amount of stuff from Twisted Throttle and will continue to do so. I've also recommended you to friends who have had horrible online experiences with 'drop-shippers' and other sites with heavily discounted prices who really don't care about service and may not even have a phone. Thanks again! --- Erik McDowell, October 6th, 2007 *********************************** This story is so good I had to give props to Twisted Throttle for coming through. I have been planning a trip to maritime Canada for several weeks now, but of course all the gear to get my DL1000 V-Strom ready comes the day before i am supposed to leave, no thanks to my procrastination. So I am at my garage, which living in an urban area is 8 blocks from my apt, scrambling to get everything on, exhaust, aux lights, new cowl, light bar, SW-Motech engine guard and skid plate. I grab the engine guard and start screwing it in and notice it fits all wonky. I look at the directions and read DL650. Damn! Wrong engine guard and I am leaving tomorrow and its friggin 6:09pm - no way Twisted Throttle is still open. I grab the Twisted Throttle catalog, the one that comes with every order no matter how small so there is one for the coffee table, the bed-side table, the john, the garage etc. The catalog states they are open til 6:30, F-Yeah! Where is my phone?! Back at the apt! I hop on the KTM race home get phone, bathroom catalog and dial. 6:18pm Eric at Twisted Throttle answers, probably has his jacket on ready to leave. I dish him my dilemma. He says that the UPS pick had been by at 4pm but that he would make some calls and get back to me. So 10 minutes later, back at the garage, i get a phone call from Josh of Twisted Throttle, saying one of their guys with a KLR650 and package bungied to the bike set off to chase the departing UPS truck. Then 10 min later Eric calls to follow-up, the guy with the KLR caught the UPS truck and i'd be getting my engine guard tomorrow. NO CHARGE for shipping overnight!! Come on!! Service does not exceed what the Prince's of the adventure moto parts world did for me!! Thanks Twisted Throttle I will sing your praises til i am 6 ft under!! Here's more at ADVrider.com: Twisted Throttle No Equal - ADVrider.com thread --- Rich Snyder, August 30, 2007 *********************************** I just wanted to write a brief note to say thank you for the excellent service your company provides. I ordered my items online on Sunday 7-30-07 on and the items shipped on Monday! I received the products today, 8-3-07, in Colorado. This luggage is for my new bike and mid-week it looked like the deal might fall thru and I called Josh in customer service. He was very helpful and assured me I could return the items if the deal on the bike fell thru. Well, it turns out I completed the bike deal and I will be keeping the luggage, installing it this weekend. It gave me much needed peace of mind knowing I am dealing with a company that will take care of me if I have problems. I will be recommending your company to friends and family in the future. --- Gavin Johnson, August 3, 2007 *********************************** I wanted to thank you for all your help answering my questions. I called several times and every time I received good information. I placed my order and all items came as promised. Have bought several items on line and this transaction rates as one of the best for me. The products I ordered are just what I thought they would be. No surprises with build quality or fittment on my BMW K1200S. Thanks for being professionals! --- Bruce Vlohiotis, August 3, 2007 *********************************** To the Twisted Throttle Team - I wanted to give the team a shout out and thank everyone for an awesome job on my first of many orders! Everything arrived on time and was in great shape. Keep up the great work and I keep looking for accessories. --- Robert Bly, July 27, 2007 *********************************** I was very excited to find the Hepco-Becker crashbars/engine guards in your catalog for my '96 Triumph Adventurer. The price was right, they were easy to install, and they actually enhance the look of the bike while adding protection to delicate parts. (sku: 501.701.0002). I'd looked around for quite a while to find these, until I found Twisted Throttle. Delivery: They did not arrive with the first part of my order, which prompted me to call Customer Service. Customer Service was very pleasant to work with, offered a reasonable reason as to why they weren't yet shipped (my other items were from a different supplier), promised to call me back after finding out the status -- and then did call me, promptly! It was a great customer experience, actually, and the crash bars were delivered shortly thereafter. I also ordered a Bags-Connection Rearbag (sku: BCK.RB4021), and it works like a dream with my bike and looks great. I used it a lot this last weekend. It secures very nicely, and the backpack feature was very handy. Seems to fit a lot more inside than you'd imagine. I'm keeping Twisted Throttle high on my "favorites" list - thanks! --- John Henao, June 8, 2007 *********************************** On Tuesday last week, I placed on online order with them for a pair of Hepco-Becker 30L bags and side racks for a Moto Guzzi Jackal. This is a rare bike that Guzzi only made from 1999-2001 and has its own unique rack configuration due to different footpeg mounts. I figured they'd have to special order everything from Germany and then ship in 3-4 weeks minimum. Instead, I received a shipment notification with tracking number on Friday. They will arrive Tuesday of this week!! Fast!!! --- FlowBee of ADVrider.com, June 10, 2007 *********************************** Twisted Throttle, thank you for your efforts in providing top notch Customer Service!! It is a rare occasion these days when a company invest time and energy in their customers and you are to be commended for your efforts. You've kept me in the loop from receipt and confirmation of an order; processing of the order; shipment of the order; all the way through the process including thanking me for my business. In addition, you've provided a quality product which will meet my needs for years to come. Thank you Twisted Throttle for your efforts and your attention, you've provided a level of service above and beyond your competition! I look forward to referring you to others and continuing our relationship! --- Wallace, May 3, 2007 *********************************** Just a thank you for your quick professional service. My Givi windscreen arrived in New Zealand just 7 days after placing my order. The other web-based supplier I inquired from the same day as your company didn't even bother to reply. It is difficult shopping from the other side of the world, but your service is certainly appreciated. --- Bruce, January 29, 2007 *********************************** I just wanted to say that "Adam" at your shop did an excellent job finding a solution for my bike. The consultation was great and, thanks to his help, I've now got something much more appropriate for my needs than what I originally set out to purchase. Keep up the good work! --- Mike, September 8, 2006 *********************************** I e-mailed you regarding a friend who needed help replacing luggage and mounting hardware for his Suzuki V-Strom after he had been rear ended (he refuses to get a home computer.) After he talked to you today, he's going to order replacement luggage from you. Thank you very much for responding to my e-mail. In a lot of cases, sending an e-mail is like throwing a message in a black hole - you never hear back. Thanks again and happy trails. --- Larry, August 24, 2006 *********************************** Thank you for the excellent service. The part fits like a glove. I will be recommending your site to others based on this experience, and your excellent customer service. --- JD, July 19, 2006 *********************************** Here's a story about Twisted Throttle: I ordered some SW-Motech racks for my Strom. They came when they were supposed to, but I received two left side racks. I called Twisted Throttle, and they were concerned and sent out a right side rack while I returned the extra left. Got it in two days but it was another left side. I'm now 48 hrs from the beginning of a trip to Newfoundland and I tell them the problem. Guy on the phone is baffled and tells me to hang on while he walks out to the warehouse floor and manually inspects a set of racks to make sure he has a right siderack. Turns out SW-Motech had mispacked/mislabeled a bunch of left sideracks as right sideracks. He overnighted a real right siderack to me with apologies for the inconvenience and all was well. Started the trip a few hours late, no biggie. In an age where the internet and voicemail add distance between the vendor and the customer, Twisted Throttle always had a human being for me to talk to during business hours. They were respectful, helpful, and genuinely concerned for my deadlines (which were self imposed and not their problem). They did a nice job and I would buy there again tomorrow. Give them the business if you have a choice. --- mac62 of AdvRider.com, January 21, 2006 *********************************** I want to thank you for your excellent service. I ordered my Givi E30 top box with backrest on Wednesday and it arrived today via overnight UPS. Now it is on my Moto Guzzi Breva 750 and looks great. The mounting plate attached very nicely to my luggage rack with no modifications. In addition to the utility of extra storage, my wife will have a more comfortable ride with the backrest in place. Now I need a nice set of side bags! Thanks again for such a high level of service. --- John, September 9, 2005 *********************************** My new Givi windscreen for my Yamaha Majesty scooter came in this afternoon, and I installed it immediately. Of all the aftermarket products I purchased over the years for my previous motorcycles, I don't believe I've ever been as pleased as I am with this new windscreen - it exceeded my expectations. --- Donald Moeser, August 16, 2005 *********************************** Thanks for your prompt service and help. It will be a pleasure recommending you to others. Looking forward to future transactions. --- Mark Edmiston, April 7, 2005 *********************************** I just wanted to thank you for the help you gave me while purchasing my new D257ST windshield for my Suzuki AN650 Burgman. It's always good to deal with someone from a company who is courteous and knowledgeable. Take care, and have a great day! --- Vic Delay, April 1, 2005 *********************************** I don't know how often you hear this, but you guys have an awesome website! The What fits my Bike? tool is an absolute life-saver. If not for that, I shudder at the thought of how much time that I would have spent researching luggage options for my bike. Also, thanks million for your prompt help. I really appreciate what you've done. Keep up the great work! --- Calvin Hatfield, March 3, 2005 *********************************** Just received my Rider Hold Tight and a set of keys and new tumbler for my Givi topcase. I ordered this on the 2nd... received it on the 4th. Holy Crap that's quick! (I guess being based out of RI has it benefits, no?) :p --- Bryce, February 4, 2005 *********************************** Thanks so much for your assistance in getting these items ordered and delivered in such a timely manner. The center stand arrived on Tuesday and the windshield arrived yesterday afternoon. I'm sure he will love them and will no doubt be ordering more DL 650 items as they become available. Again, thank you for making this such an easy process. All the best for the holidays and upcoming new year. --- Khris Cisneros, December 16, 2004 *********************************** Just got my Krauser K5 topcase and toprack. Installation trivial, and the case looks great! I put it to use within 30 minutes!! Thanks! --- David Schultz, December 4, 2004 *********************************** I received a shipment of an SW-Motech centerstand, crashbars and skidplate for my Suzuki DL650 today. I just wanted to thank you for the prompt service on my first order. Parts are excellent quality, and installation was straightforward. The crashbars make a great place to bungie the bottom of my tank panniers to! Regards, --- Ted Glass, November 16, 2004 *********************************** I bought an SW-MOTECH sidestand kit for my KTM LC4 640 from you at the end of July. I thought you might like to know that it took 4 days to get from the United States to me here in Australia. It took about 5 minutes to install! I'm a happy camper. When the wife gives me permission to buy some other stuff I'll let you know. BTW, your sticker got to see about 5500 kilometers of outback Australia in the space of the last 8 days. Cheers, --- Dennis Hogan, October 16, 2004 *********************************** The MRA double-bubble racing windscreen for the Yamaha R6 is a great accessory. Workmanship is nice and it took about 25 minutes to install with no fitting problems. It provides significantly more protection than the Zero Gravity double bubble windshield that I had on prior. It deflects the wind higher and wider giving a larger quiet zone which becomes more obvious as speeds increase through triple digits. A nice piece of kit. Lastly, it even looks good! Thanks, --- Gerald Penovich, August 31, 2004 *********************************** Just received my V-Strom center stand from you today and had to write to you to tell you how impressed I am with your product quality and the care you take in shipping. I do a lot of shopping on the internet and often receive items that have been damaged in shipping due to poor packaging. It was nice to do business with a company who puts a little extra effort and pride in their work. Every piece in my shipment was wrapped in bubble wrap and everything arrived in perfect condition. Thanks again. Also, I am very impressed with the fit and finish on my center stand. Much nicer than I expected. It was easy to install and works great. I will definitely do business with you again. --- Roger Lilly, April 21, 2004 *********************************** |
