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Posted on Jpm2000000pmFri, 04 Feb 2005 21:02:58 +000005 4, 2016 by TwistedThrottle.com There have been 0 comments

Here's what our clients have to say about Twisted Throttle.


Along with the Motech
crashbars I have, I happen to think the Trax box is one of the best
aftermarket products I've ever purchased. And I'm not just saying
that because I'm talking to you.

--- Ben, December 11, 2009


Jen, et al,

Thanks for the shipment of the FABULOUS crash-bars for my '03 V-Strom.
Other than a hiccup from U.P.S. I am absolutely glad I ordered these from you guys.
They installed with nary a hitch and they look just like they were a stock item from Suzuki.
I appreciate your hard work and commitment to fine customer service, I'm duly impressed, everyone! I will be ordering from your Co. again, hopefully sooner than later.

Good business to you all!

Appreciatively, Jim

--- Jim, November 30, 2009


I am impressed with the level of good service your company provides. I am a Night Manager for Walgreens down here in South Florida and I make sure that my crew gives good customer service. But I tell you that you guys really rock!! Also the way your website is presented demonstrates a serious combination of knowledge, professionalism, commitment, and human candor. Just the fact of actually being able to see the Twisted Throttle crew pictures and hilarious description of each one is a serious knockout to the competition and a reaffirmation that you guys really love what you're doing.

My only regret is not knowing that you guys existed before. I've been doing a lot of ordering from Leatherup.com and chaparralracing.com and, although I've never had any problems with these companies before, the backorders, window of delivery, & customer service is mediocre.

With you guys the experience of placing the order by phone with Jennifer was excellent, the delivery time span was astonishing, and the degree of service and response I received from Adam was spotless.

Please send my congrats to the founder and all your peers for doing a job well done.

Happy throttling!

--- Edgar, October 13, 2009


You guys have a great web site. Ordering was quick and efficient. I was just looking, saw the Stebel airhorn, and the links to installation sucked me right in. Before I knew it, I was whippin out the Visa card. Hope the installation goes as easily. Thanks.

--- David, September 17, 2009


Just another attaboy!
Order arrived today, on time, as specified. Once again, a pleasure doing business with you guys.

--- Ed, September 16, 2009


I have ridden motorcycles for over forty years and through the years I have experienced many different windscreens. On my '08 Ninja 650R, I have tried both the Laminar Lip and the Zero Gravity Sport Touring Windscreen, with about the same wind blast and bobble head effect as the stock wind screen. I ordered a MRA VarioTouringscreen from Twisted Throttle. The catalog states and I quote, "If you are going for a long trip and don't want to miss the best protection from the wind that you can get, then the VarioTouringscreen is your choice!" Well, after a 120-mile ride with no wind blasting my chest and no bobble head effect, this is the best wind protection out there, period. The fit and finish were excellent. So, don't waste your money like I did; buy this windscreen from Twisted Throttle; you will not be disappointed. This MRA Windscreen will be the only windscreen I buy. Thank you, Twisted Throttle.

--- Ronald, August 30, 2009


I have placed a couple of orders from you in the past few weeks. I just wanted to say thanks for the great products offered and also the lightning fast shipping. I will surely recommend Twisted Throttle to my friends. Thanks again.

--- Bob, August 21, 2009


Both orders were received. This is my first order with TT. It won't be my last. You have an excellent website, you provided excellent service, your paperwork is understandable and informative (shipments from different locations), tracking was easy, and you have the best catalog I've ever seen. I'm not sure why I've missed you all of these years. I have 16 motorcycles and ridden on and off for 50 years and not until I recently purchased the Ducati Multistrada was I made aware of your store (from www.multistrada.net). Thanks.

--- Bill, August 7, 2009


VERY impressed with your site! Probably the most user friendly motorcycle site I've ever found. I'm surprised that I haven't found it before. Living in Newfoundland, I buy a lot of my gear on line and good pictures, descriptions and USPS shipping are very important to me.

--- Harry, July 18, 2009


In April I ordered a litany of parts from TT. I live in Montreal but asked to have parts shipped to Florida so that family could bring it here with them and avoid duty, taxes and brokerage fees - also taking advantage of free shipping on the largest item (to the lower 48). Time was of the essence as the family members were leaving in 12 days. 9 days later, nothing had arrived. When I called to find out what was going on, it was explained that one product was on b/o and it was holding up shipping. I explained the situation and that shipping on much of my order should be free to the lower 48, but that if it was not there in 2 days, it had to come to Canada. They assured me it would be shipped out - next day air - at their cost, and apologized for the mix up. They were not concerned with why there was a mix up, or if I had not been clear about shipping needs; they just wanted to resolve the problem. I call that great customer service! I recommend them highly and will order from them again! Many thanks guys!!!

--- E., July 10, 2009


Dear Tim,

This is just a quick note to thank you for your prompt intervention and help in guiding my new windshield my way. I am very impressed by your quick e-mail follow-up to my cry for help and by your leaving a number of voicemail messages on my home phone to keep me informed regarding the resolution of my problem. UPS obviously dropped the ball in this matter, but the real test of the Twisted Throttle's customer service was how fast you intervened to save the situation. When I returned from my trip out West I found my windshield waiting for me at home -- it appears to be an excellent product.

You can be certain I'll give Twisted Throttle good word-of-mouth advertising. Yours is the first note I've ever received from customer service with a semicolon in it -- used correctly! -- and you solved my problem to boot. The customer experience just doesn't get any better than that.


--- Bob, July 10, 2009


You are all BAD ASS!! Thank you for being great!

--- Blair, June 17, 2009


Wow. Great selection, great prices and excellent customer service too. I am truly impressed. Thanks very much for the discount, I wasn't expecting that. The money I've saved gives me a great excuse to buy the SW Motech center stand and skid plate I've been looking at. I'm leaving for vacation soon and I'll be posting my ride report in the forums on ADVrider.com. I will be sure to include my highest recommendations regarding Twisted Throttle.

Thanks Again,

Your loyal customer

--- Don, June 10, 2009


You guys ROCK! Thank you very much.

--- Bill, May 20, 2009



Just a word of thanks regarding the above-referenced order.

I received the order the next day, which is fantastic. Got the mount on with no hiccups and very quickly and was good to go. I'm thrilled with these products and appreciate the time, attention and guidance you extending in purchasing this luggage set-up.

I look forward to giving you more of my money in the future...!

--- Lou Jacob, May 9, 2009



Thanks for the amazing service. Ordered one afternoon, had it the next day.

Doesn't get better than that!

Thanks again!

--- Don, May 4, 2009


I want to thank you for your company's great products and service. I
will continue to do business with you, not due to your great products,
but instead your company's excellent customer service. An honest
company is hard to find these days and, as a customer, I will continue
to support you based upon that alone. I am happy with everything I
have purchased from you.

--- Robert, May 3, 2009


About a month ago I ordered a few things from TT, spoke with a guy over there who rides a KLR and knew his stuff. Needless to say soon enough my stuff came in, one of which was a bags connection drybag. Now I didn't open it right away because i had a lot going on and didn't need it right then. Yesterday 4-30 I opened the box to find i was missing some straps to strap the bagto the bike. Ok i think, well i guess I'll email them and see if i get a reply.
I sent the email at 830pm yesterday here it is next day 5-1, and I get a reply email at 430pm from a fella named Nick saying everything is all set and the parts are in the mail. :nice: no fuss no mess no hassle Now that is great customer service, mistakes happen at every company, but correcting those mistakes is what seperates the good guys from the ones just out to make money. So good on you Twisted Throttle you will most definately keep my business for the future

--- Josh, May 1, 2009


Dear Twisted Throttle crew,

I'm taking a few minutes to show my appreciation for the unique range
of products and "personal" service that you guys have put together.

Until very recently I had a Ninja 650R that I purchased an MRA
TouringScreen for last winter. The bike was great, the windscreen was
great, but on March 3rd of this year I was sitting on a new '08 Honda
VFR800 Interceptor - a super nice bike indeed. Within a few weeks I
ordered a pair of GIVI V35 side cases and an MRA VarioTouringScreen
from Twisted Throttle. Those two items, along with taller handlebars
and a Sargent seat have allowed me to accumulate nearly 5,500 miles in
a bit less than 2 months in total comfortable riding bliss. You all
know the feeling.

I have my eye on a few more items: The Bags-Connection RearBag and
Daypack II tank bag; SW-MOTECH mirror wideners; and maybe a Kaoko
throttle lock. I can say with a straight face that every item I have
purchased, seen on the website, or come across in person is of obvious
high quality and purposeful design. GIVI, MRA, Pelican, GSG-Moto,
MFW, SW-MOTECH, Bags-Connection, RAM -- these are brands devoted to
guys like myself, who bitch endlessly over inferior motorcycle parts!

So, Twisted Throttle, thanks for being so coo.

--- JD, April 30, 2009


Hey I just wanted to say I wish every company had your customer service. You guys are awesome about getting back to me about my questions. I am eagerly awaiting the lighting bar when it is completed. On another note, I was wondering if anyone had asked about making better heelguards for the tiger. I have burnt two pairs of pants right at the cuff on the hot pipe right at the heel guard and I feel the stock heelguards are inadequate. I don't know of anyone that makes a bigger set. If you want me to call to further discuss it I would be more then happy to.

--- Rick, April 29, 2009


I just wanted to let you know that I really enjoyed reading the bios in the "Meet the Twisted Crew!" section. I was cracking up! The person who wrote those paragraphs should be given a reward of some kind. Thanks!

--- April, April 3, 2009


Just received my MRA originalwindscreen in smoke gray and I am very pleased with the fit, quality and looks. Kudos to TT for shipping quickly and great customer service. I will certainly recommend you to all my riding friends.

--- AC, April 1, 2009


Just wanted to say a great big thank you to Matt for great customer service on some Bags Connection electrics install questions I had. Install went great. Thx again.

--- Scott, March 27, 2009



Thanks to Matt and Dereck for their help in ordering a coocase...can't wait to get it on!

--- Brian Jensen, March 27, 2009


I had read reviews that your customer service was great and they were spot on! I have no hesitations of buying further items from you guys right now and will recommend you to friends.

Much appreciated!

--- Josh, March 23, 2009


Hey I'm not sure who I spoke to yesterday @ 12:45 but thanks for getting my stuff out so fast, its already out for delivery
in nj less than a day after my order.
Service like that just does not happen anymore....or so I thought....

Thanks again,

--- Robert, March 18, 2009


I just wanted to say that your company is amazing! I'm an avid motorcycle rider, and from now on I will be ordering all my parts through your company. The reason for this is I called the number to check on a part and I received excellent help from my sales-rep. In addtion to his motorcyce background helping, he also offered a lot of advise that helped me confirm I was purchasing the correct part.

I will spread the word!

--- Shane, March 18, 2009


Placed the order one day and had it the next! Great service. I'll stop here first before looking anywhere else. Thanks!

--- Steve, March 13, 2009


Received the Barkbusters and MRA windshield yesterday for my DR650. Both are installed and road and crash tested. Quality products marketed by an excellent company. Kudos to your staff!

--- Sam, February 18, 2009


Hello Nick,

I just want to say THANK YOU.

Thanks for going the extra mile helping me with my order.

The photos you sent made this installation a piece of cake.

Everything fit perfectly,I mean perfectly.And after 108 mile quick shakedown

It's working great.This is an excellent product,fit,finish,and function.

Please update your "what fits my bike"as this
[Coocase S48] is a perfect fit for the C10 Concours with the Givi E128.

--- Steve, January 8, 2009


I just received the replacement Top Case you sent me. It fits and works perfectly. Doing business with you and your company has been a wonderful experience. You and your company are very professional and your customer service is the best that I have ever dealt with. I want to thank you again for a job well done. Your products are great and I will continue to do business with you and advise all my friends to use your products.

--- Kenneth Vogl, December 10, 2008


I really appreciate the swift shipping!

I have a 2,900 mile ride coming up and some of it is going to be very chilly! The MRA windscreen is praised by all of the Ninja 650R tourers as the only screen to effectively divert the wind OVER the helmet on this bike - plus, Kawasaki sells it as its OEM touring screen so I know it will be a quality item (but they want much more money for it!).

I'll be a repeat customer for sure, thanks.

--- JD, November 19th, 2008


I just needed to say, your customer service has been outstanding to say the least. I just got a call yesterday from you saying that one of the parts of my GSG-mototeknic frame sliders got revised, and you guys are shipping the new one to me free of charge. This is kind of customer service is unheard of, and I just had to post this experience in every single motorcycle forum I'm a member of. Ususally we have to chase these things down and fight for it. What he hell? Did I die and go to heaven? Thank you so much for the unreal customer service!

--- Haroldo Filho, October 24th, 2008


Hey Folks,

A quick note of thanks for the speed at which my order arrived in New Zealand. As with my first order, I'm over the moon with the whole package. You guys rock.

--- Wilton Smith, October 20th, 2008


I want to thank Matt so much for his service in installing my new Handlebar risers. He went out of his way to help me and also was working through his lunch brake. Way to go TwistedThrottle, I'll be seeing you all soon!

--- Leo O'gara, October 3rd, 2008


I Wanted thank you for the prompt service.

I ordered these items so soon after my last order because you shipped the previous items within 24hrs.

And I’m happy to see you did the same, within 24 hrs. Dang that’s great service.

I would recommend your Company to anybody.


--- Brad Green, September 22nd, 2008


Hello. I just wanted to thank your customer service for a prompt and painless fix to my recent order.

I was sent the wrong color handguards for my GS. Customer service explained what they would do, sent the correct parts out quickly, and I was easily able to return the wrong parts.

Thanks again. You have a dedicated customer.

--- Steve Huber, September 16th, 2008


Dereck-I just wanted to say thanks again for replacing my defective tankbag. You guys are the best and you have a customer for life!

--- Hal Cheatham, September 15th, 2008


hey thanks for the free ( time warp ) T shirt and shiny sticky thing, and catalog but most of all the center stand works great and I don't know how I got by with out it, and it leaves room for more motorbikes in my garage! that's a good thing thank you!

--- Steve Davies, September 14th, 2008


Hi, just received my order (web order 40394). It arrived in perfect condition. I would like to thank the staff at twisted throttle, you provide a great service. thanks again, i will be coming back.

--- Rick Hilder, September 10th, 2008


I just wanted to give you a big thanks for being an exceptional Internet Seller. I placed my order on Friday (maybe Sat), It was shipped on Monday afternoon
and arrived on Wednesday. I was given excellent, prompt communications and a tracking number. I only wish you carried more aftermarket parts and accessories for my Honda Ruckus.
Again Many Thanks.

--- Dick Thompson, August 27th, 2008


Just wanted to comment on the great experience I have had dealing with Twisted Throttle and particularly Matt from Customer service/Sales.

When a very important part (Alu-Rack) I ordered was on back order and not able to make the delivery date I needed it by (planned road trip) I was in panic mode, but Matt went out of his way to be sure an alternative item (Givi TopRack) was in stock and was indeed the model I wanted. He also made sure it was ready to ship that same day. All this without one hint of the typical "why are you bothering me?" syndrome you seem to get when dealing with customer service these days.

All I can say is you have made a life time customer, and I will tell anyone that asks, Go to TwistedThrottle.com.

Matt keep up the great work. You are an asset to Twisted Throttle. Thanks again for all you did.


--- Shawn Denno, August 15th, 2008


I order risers here on Thursday and they Arrived on MONDAY. Spent 10 minute installing them and they really make the bike more comfortable. Super Fast response time.

--- Larry Von, July 14th, 2008


I just want you to know that my Givi plate for my FJR arrived today. I would like to thank you for your fast and efficient service. 5 days from order to delivery in Australia is great service. thanks again!

--- Brian Taree, NSW Australia, July 7th, 2008


I was pleased and surprised at how quickly you delivered the Stebel Horn I ordered. I had it in 2 days. Put it on and I'm here to tell you, that bad boy is loud.

I've really appreciated each of my interactions with you folks. I recommend you to everyone I know.


--- Eric Sandberg, June 30th, 2008


Hi all!

I have been meaning to write to you regarding my first time experience with your company. On Monday May 12th, I called and ordered and MRA Touring Screen for my Rex. I paid to have it 2 day Aired to my brother's house in Columbus,Ohio, where I was leaving for a week long trip to Suches, GA via a lot of twisty roads!

On Wednesday the shield never arrived, and 2 voice mail messages went unanswered.

On Thursday night I was finally able to check my messages after 9 hours in the saddle and recived Brian's message apologizing for the problem and letting me know that unfortunately the Screen never shipped. I returned his message stating that I would appreciate it if he would overnight the Screen to T.W.O. Motorcycle Resort in Suches, GA. Of course it was after hours so I had no way of knowing how it would be handled.

Friday afternoon around 5:15 I was able to check my messages and there was a message from Brian stating that overnighting the Screen wouldn't be a problem, but that there was one more thing he needed to talk to me about, as long as I called before 4:30. Of course I missed the cutoff, but called back to see what was going on. Brian told me that the problem was that the Touring screen had never been immediately available, so he went ahead and sent me the more expensive Vario Touring screen instead, and it would arrive in GA on Saturday.

I just wanted to let you know how impressed I was with Brian. Even though contact was sporadic, he stayed on top of everything and went above and beyond to make sure the situation was resolved. I made sure that everyone I talked to at TWO knew how impressed I was and highly recommended Twisted Throttle. Of course anyone would appreciate the "more expensive" product, but that was not what really shaped my opinion, it was the level of concern and personal responsibility that Brian showed when dealing with the problem.

I am the General Manager of a large automotive shop, and I understand that some situations can get out of control. The real measure of a company is how they handle a problem, and Twisted Throttle showed me that they understand what it's like to be a motorcyclist and I am very thankful for all that was done for me. I posted a story of my experiences and my recommendations on www.zrxoa.com, but wanted to make sure you knew how I felt personally.

Thanks for everything.

--- Mike Accursi, May 28th, 2008


Thank you much for my order of the front & rear Axle Sliders. I received it May16, 2008. The product is flawless & very easy to install, your equipment is awesome. My bike is tickled with everything i put on it from Twisted throttle.

--- Joseph Ayala, May 17th, 2008


Just received your new catalog with my order. It is fantastic. Keep up the great work. You are the first place I shop for my Tiger accessories.

--- Eric Heidel, April 30th, 2008


Ordered, received and installed the SW Motech center stand for my Suzuki DR650. Easy install, precise fit up, works great, thanks for the great product.

--- David Leonard, April 24th, 2008


You guys are a head and shoulders above all the other vendors! As a self employed person, I try to give exceptional service(it reflects your character), but you guys out perform me! Gives me something to shoot for! I just ordered a page full of stuff and not only did you have it in stock but you shipped it out in about 3 hours! That's the service that I would pay extra for(but didn't)! Thanks for making my day!!!

-Jay Beeson, April 24th, 2008


I just had to let you guys know that I am very pleased with the order I just received from you. I ordered a TPX radar system and all of the great acc. that go with it. It is fantastic. I am getting it all mounted tonight. You by far have the best selection of this brand. I have purchased over $10K in motorcycle parts and acc. this year and you guys have givin me the best and fasted service of all of the places I have ordered. You have a customer for life! Thanks again and look foward to my next purchase. Oh yeah, I almost forgot, your catalog that was included with my order is great! Very nice stuff.

--- Jim Pasquale, April 22, 2008


Just wanted to say thank you for the great customer service. As you probably recall I recieved a GIVI fairing with some minor damage to the 'blade'. After a few calls you were able to resolve the issue and I have now recieved the replacement part needed to have this fairing looking perfect. You have won a customer the old fashion way, courteous and prompt service. Great job!

--- Eric Dahlquist, April 21st, 2008


Just wanted to say how pleased I was with the service I received from you recently when I ordered some barkbuster handgaurds for my bike. Polite and helpful staff on the phone, and shipping was far quicker than I had expected. Thank you!

--- Ben Avern, April 17th, 2008


Hi guys,I'm 45 yrs old and riding for many years.Your customer service and advice on the phone were great.The emails and shipping were excellent.The MRA windshield is really well-made and looks great and likewise the engine guards.The catalogue looks great.The older I get,the more I appreciate an outfit that has their act together,so nice job and thanks very much

--- Jeff Toll, April 14th, 2008


Recently we received an order from you and the item was incomplete. I contacted you by phone to see the proper procedure for a return/replacement. I was told that you would call back. I was expecting to have to chase the issue down. However, within hours you called back and had taken care of the issue. Three days later a new item arrived. I was not expecting that type of customer service from a .com. Your fast response to my issue now puts you at the top of my list when ordering items online. Your customer service firmed up repeat business from me. Good customer service is key and it is hard to find.

--- Bryon, April 13th, 2008


Received my SW Motech centerstand today and couldn't be happier with the fit & finish. Installation took < 10 minutes with no problems at all. The US Customs Service was the only "fly in the soup". Apparently, they'd held your shipment from Germany and caused a bunch of 919 owners a wee bit of a delay. But, all's well that ends well. Thanks again for great sales people, products and service!

--- Eddie Hall, April 11th, 2008



I called UPS this morning at 6:00 AM to confirm the intercept. Got there at 8:55 and was out the door with the packages by 9:20. Home by 9:40 and finished installing at 11:30.


--- Fred Scott, March 6th, 2008



Thanks for getting the Givi windscreen to me. I don't know how you did it because when I called you, you told me it would be 3-4 weeks.

At any rate, you guys are great. Thanks for keeping me riding during the cold season. By the way, I fabricated a mount for the horn and affixed it as well. SHEESH!!!! THAT IS ONE FREAKIN' LOUD HORN!! Ought to give the blue-hairs fair warning!!!

Thanks again and have a great holiday!!!

--- Kelly McCann, December 13th, 2007


I just bought a KLR 08 green and looked at your site for a kickstand based on the other members general recommendations. I was very pleased with the fast order / delivery time - ordered Nov 14th and delivered to Canada through customs and to my house in 6 days, arriving Nov 20th. The box and bubble pack were in great shape and all parts / instructions included! I order off ebay and other on line sites often and I find it a crap shoot ........ thanks again and you now have a new repeat customer

--- Ratchett of KLR650.NET, November 21st, 2007


Your SW-MOTECH crash bars for the KLR650A came in yesterday, well packaged and fast. Everything was in the box as well as a very well made up catalog. The SW-MOTECH Crash bars they went on with out much trouble. I was quite taken that the holes lined up so well. Install time was only hampered by the time I spent trying to convert Newtons into foot lbs. per. sq. inch (not listed on German print). The time spent removing the gas tank to locate the mounting hole was well worth it. The bars look great on the bike, not way overdone and bulky like others I have seen. And using the standard frame holes is a better looking install than U clamps like others.

The bars look like they give good coverage for all the easy-to-damage parts without blocking things you might need to get to fast. Welds are nicely done and the bars have a very good paint job as well. Price was good, and the customer service person and delivery were fantastic!

Install time was well over two hours, I take my good old time doing things right, but most of that time was with the KLR Gas tank and Locktighting everything. Thanks!

--- Dave Reynoldsburg, November 11th, 2007


I just wanted to thank Twisted Throttle for having great customer service. I recently ordered the SW Motech Daypack II, bottom ring, and map holder. When the goodies arrived, the hardware which attaches the bag to the top ring and the spring lock pin were missing. Luckily I have the original Daypack on my FZ (the bag is 3 yrs old w/ 22K miles and still in one piece other than a zipper which recently began acting up) and I remembered what parts are supposed to be included rather than being totally baffled.

I immediately called your office (I forget who I talked to) and explained what I was missing. The guy shipped the hardware the same day and without any hassles. I half-expected to be told to contact the manufacturer like some other online outfits would have said. In a time when most online dealers don't want to hear about problems or take steps to fix them, Twisted Throttle came through. Awesome customer service turned what could have been an aggravating situation for me into a very minor thing. I've bought a fair amount of stuff from Twisted Throttle and will continue to do so. I've also recommended you to friends who have had horrible online experiences with 'drop-shippers' and other sites with heavily discounted prices who really don't care about service and may not even have a phone.

Thanks again!

--- Erik McDowell, October 6th, 2007


This story is so good I had to give props to Twisted Throttle for coming through. I have been planning a trip to maritime Canada for several weeks now, but of course all the gear to get my DL1000 V-Strom ready comes the day before i am supposed to leave, no thanks to my procrastination.

So I am at my garage, which living in an urban area is 8 blocks from my apt, scrambling to get everything on, exhaust, aux lights, new cowl, light bar, SW-Motech engine guard and skid plate. I grab the engine guard and start screwing it in and notice it fits all wonky. I look at the directions and read DL650. Damn! Wrong engine guard and I am leaving tomorrow and its friggin 6:09pm - no way Twisted Throttle is still open. I grab the Twisted Throttle catalog, the one that comes with every order no matter how small so there is one for the coffee table, the bed-side table, the john, the garage etc. The catalog states they are open til 6:30, F-Yeah! Where is my phone?! Back at the apt! I hop on the KTM race home get phone, bathroom catalog and dial. 6:18pm Eric at Twisted Throttle answers, probably has his jacket on ready to leave. I dish him my dilemma. He says that the UPS pick had been by at 4pm but that he would make some calls and get back to me.

So 10 minutes later, back at the garage, i get a phone call from Josh of Twisted Throttle, saying one of their guys with a KLR650 and package bungied to the bike set off to chase the departing UPS truck. Then 10 min later Eric calls to follow-up, the guy with the KLR caught the UPS truck and i'd be getting my engine guard tomorrow. NO CHARGE for shipping overnight!!

Come on!! Service does not exceed what the Prince's of the adventure moto parts world did for me!! Thanks Twisted Throttle I will sing your praises til i am 6 ft under!!

Here's more at ADVrider.com:
Twisted Throttle No Equal - ADVrider.com thread

--- Rich Snyder, August 30, 2007


I just wanted to write a brief note to say thank you for the excellent service your company provides. I ordered my items online on Sunday 7-30-07 on and the items shipped on Monday! I received the products today, 8-3-07, in Colorado.

This luggage is for my new bike and mid-week it looked like the deal might fall thru and I called Josh in customer service. He was very helpful and assured me I could return the items if the deal on the bike fell thru. Well, it turns out I completed the bike deal and I will be keeping the luggage, installing it this weekend. It gave me much needed peace of mind knowing I am dealing with a company that will take care of me if I have problems.

I will be recommending your company to friends and family in the future.

--- Gavin Johnson, August 3, 2007


I wanted to thank you for all your help answering my questions. I called several times and every time I received good information. I placed my order and all items came as promised. Have bought several items on line and this transaction rates as one of the best for me. The products I ordered are just what I thought they would be. No surprises with build quality or fittment on my BMW K1200S. Thanks for being professionals!

--- Bruce Vlohiotis, August 3, 2007


To the Twisted Throttle Team - I wanted to give the team a shout out and thank everyone for an awesome job on my first of many orders! Everything arrived on time and was in great shape. Keep up the great work and I keep looking for accessories.

--- Robert Bly, July 27, 2007


I was very excited to find the Hepco-Becker crashbars/engine guards in your catalog for my '96 Triumph Adventurer. The price was right, they were easy to install, and they actually enhance the look of the bike while adding protection to delicate parts. (sku: 501.701.0002). I'd looked around for quite a while to find these, until I found Twisted Throttle. Delivery: They did not arrive with the first part of my order, which prompted me to call Customer Service. Customer Service was very pleasant to work with, offered a reasonable reason as to why they weren't yet shipped (my other items were from a different supplier), promised to call me back after finding out the status -- and then did call me, promptly! It was a great customer experience, actually, and the crash bars were delivered shortly thereafter. I also ordered a Bags-Connection Rearbag (sku: BCK.RB4021), and it works like a dream with my bike and looks great. I used it a lot this last weekend. It secures very nicely, and the backpack feature was very handy. Seems to fit a lot more inside than you'd imagine. I'm keeping Twisted Throttle high on my "favorites" list - thanks!

--- John Henao, June 8, 2007


On Tuesday last week, I placed on online order with them for a pair of Hepco-Becker 30L bags and side racks for a Moto Guzzi Jackal. This is a rare bike that Guzzi only made from 1999-2001 and has its own unique rack configuration due to different footpeg mounts. I figured they'd have to special order everything from Germany and then ship in 3-4 weeks minimum.

Instead, I received a shipment notification with tracking number on Friday. They will arrive Tuesday of this week!! Fast!!!

--- FlowBee of ADVrider.com, June 10, 2007


Twisted Throttle, thank you for your efforts in providing top notch Customer Service!!

It is a rare occasion these days when a company invest time and energy in their customers and you are to be commended for your efforts. You've kept me in the loop from receipt and confirmation of an order; processing of the order; shipment of the order; all the way through the process including thanking me for my business. In addition, you've provided a quality product which will meet my needs for years to come.

Thank you Twisted Throttle for your efforts and your attention, you've provided a level of service above and beyond your competition! I look forward to referring you to others and continuing our relationship!

--- Wallace, May 3, 2007


Just a thank you for your quick professional service. My Givi windscreen arrived in New Zealand just 7 days after placing my order. The other web-based supplier I inquired from the same day as your company didn't even bother to reply. It is difficult shopping from the other side of the world, but your service is certainly appreciated.

--- Bruce, January 29, 2007


I just wanted to say that "Adam" at your shop did an excellent job finding a solution for my bike. The consultation was great and, thanks to his help, I've now got something much more appropriate for my needs than what I originally set out to purchase. Keep up the good work!

--- Mike, September 8, 2006


I e-mailed you regarding a friend who needed help replacing luggage and mounting hardware for his Suzuki V-Strom after he had been rear ended (he refuses to get a home computer.) After he talked to you today, he's going to order replacement luggage from you. Thank you very much for responding to my e-mail. In a lot of cases, sending an e-mail is like throwing a message in a black hole - you never hear back. Thanks again and happy trails.

--- Larry, August 24, 2006


Thank you for the excellent service. The part fits like a glove. I will be recommending your site to others based on this experience, and your excellent customer service.

--- JD, July 19, 2006


Here's a story about Twisted Throttle:

I ordered some SW-Motech racks for my Strom. They came when they were supposed to, but I received two left side racks. I called Twisted Throttle, and they were concerned and sent out a right side rack while I returned the extra left. Got it in two days but it was another left side. I'm now 48 hrs from the beginning of a trip to Newfoundland and I tell them the problem. Guy on the phone is baffled and tells me to hang on while he walks out to the warehouse floor and manually inspects a set of racks to make sure he has a right siderack. Turns out SW-Motech had mispacked/mislabeled a bunch of left sideracks as right sideracks. He overnighted a real right siderack to me with apologies for the inconvenience and all was well. Started the trip a few hours late, no biggie.

In an age where the internet and voicemail add distance between the vendor and the customer, Twisted Throttle always had a human being for me to talk to during business hours. They were respectful, helpful, and genuinely concerned for my deadlines (which were self imposed and not their problem). They did a nice job and I would buy there again tomorrow. Give them the business if you have a choice.

--- mac62 of AdvRider.com, January 21, 2006


I want to thank you for your excellent service. I ordered my Givi E30 top box with backrest on Wednesday and it arrived today via overnight UPS. Now it is on my Moto Guzzi Breva 750 and looks great. The mounting plate attached very nicely to my luggage rack with no modifications. In addition to the utility of extra storage, my wife will have a more comfortable ride with the backrest in place. Now I need a nice set of side bags!

Thanks again for such a high level of service.

--- John, September 9, 2005


My new Givi windscreen for my Yamaha Majesty scooter came in this afternoon, and I installed it immediately.

Of all the aftermarket products I purchased over the years for my previous motorcycles, I don't believe I've ever been as pleased as I am with this new windscreen - it exceeded my expectations.

--- Donald Moeser, August 16, 2005


Thanks for your prompt service and help. It will be a pleasure recommending you to others. Looking forward to future transactions.

--- Mark Edmiston, April 7, 2005


I just wanted to thank you for the help you gave me while purchasing my new D257ST windshield for my Suzuki AN650 Burgman. It's always good to deal with someone from a company who is courteous and knowledgeable. Take care, and have a great day!

--- Vic Delay, April 1, 2005


I don't know how often you hear this, but you guys have an awesome website! The What fits my Bike? tool is an absolute life-saver. If not for that, I shudder at the thought of how much time that I would have spent researching luggage options for my bike.

Also, thanks million for your prompt help. I really appreciate what you've done. Keep up the great work!

--- Calvin Hatfield, March 3, 2005


Just received my Rider Hold Tight and a set of keys and new tumbler for my Givi topcase.

I ordered this on the 2nd... received it on the 4th.
Holy Crap that's quick! (I guess being based out of RI has it benefits, no?)


--- Bryce, February 4, 2005


Thanks so much for your assistance in getting these items ordered and delivered in such a timely manner. The center stand arrived on Tuesday and the windshield arrived yesterday afternoon. I'm sure he will love them and will no doubt be ordering more DL 650 items as they become available. Again, thank you for making this such an easy process. All the best for the holidays and upcoming new year.

--- Khris Cisneros, December 16, 2004


Just got my Krauser K5 topcase and toprack. Installation trivial, and the case looks great! I put it to use within 30 minutes!!

--- David Schultz, December 4, 2004


I received a shipment of an SW-Motech centerstand, crashbars and skidplate for my Suzuki DL650 today. I just wanted to thank you for the prompt service on my first order. Parts are excellent quality, and installation was straightforward. The crashbars make a great place to bungie the bottom of my tank panniers to!


--- Ted Glass, November 16, 2004


I bought an SW-MOTECH sidestand kit for my KTM LC4 640 from you at the end of July. I thought you might like to know that it took 4 days to get from the United States to me here in Australia. It took about 5 minutes to install! I'm a happy camper. When the wife gives me permission to buy some other stuff I'll let you know. BTW, your sticker got to see about 5500 kilometers of outback Australia in the space of the last 8 days.


--- Dennis Hogan, October 16, 2004


The MRA double-bubble racing windscreen for the Yamaha R6 is a great accessory. Workmanship is nice and it took about 25 minutes to install with no fitting problems.
It provides significantly more protection than the Zero Gravity double bubble windshield that I had on prior. It deflects the wind higher and wider giving a larger quiet zone which becomes more obvious as speeds increase through triple digits. A nice piece of kit. Lastly, it even looks good!


--- Gerald Penovich, August 31, 2004


Just received my V-Strom center stand from you today and had to write to you to tell you how impressed I am with your product quality and the care you take in shipping.

I do a lot of shopping on the internet and often receive items that have been damaged in shipping due to poor packaging. It was nice to do business with a company who puts a little extra effort and pride in their work. Every piece in my shipment was wrapped in bubble wrap and everything arrived in perfect condition. Thanks again.

Also, I am very impressed with the fit and finish on my center stand. Much nicer than I expected. It was easy to install and works great.

I will definitely do business with you again.

--- Roger Lilly, April 21, 2004


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