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Returns Policy

Our 100% Satisfaction Guarantee: No Restock Fees, No Hassles, No Problem!

If your order arrives and something is not right, we’ll make it right, guaranteed.

How to request a return

Fill out the form below and one of our reps will get back to you with a return authorization number and full return instructions within 24-48 hours. Returns must be received within 60 days from the date of shipment; returns received after 60 days from original shipment date will be returned to the customer.

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Fill out the form below to request a return

  • Include country code and area code

  • What is the order number that contains the item(s) you are returning?

  • Select if you are requesting a refund or exchanging for another item.

  • $12 will be deducted from the amount of your return.
    *Not available to customers located in AK, HI, and PR.

  • Please select the option that best describes why you are requesting a return.

  • A picture is worth a 1,000 words. Sending photos helps us process your return faster! (Image files only, max file-size is 4MB)

  • This field is required to stop spam bots

* Required Fields

Shipping damage

If your order arrives with shipping damage, contact us immediately upon receipt. Do not attempt to install the items. Keep all shipping boxes and email us photos of both the boxes and the damage to the product itself. We will work to file a claim with the shipping company on your behalf and set you up with a replacement order to get you back on the road as soon as possible!

Refund policy

  • Returned products must be in new, complete, unaltered condition with no signs of installation. The original box, packaging, manuals, tags and informational literature must be present and undamaged.
    • "Bolt-on" items cannot typically be installed without leaving some form of installation marks in the surface. Please do not "test fit" or otherwise install items you do not intend to keep.
    • Windscreens must be returned in new, never installed condition. Please do not test fit windscreens, as this leaves scratches on mounting points. Windscreens returned showing any installation marks will be refused and void of any refund.
    • Motorcycle luggage with factory installed locks. Please do not return luggage with all keys locked inside. At least one of the supplied keys must be accessible to open the luggage. 
    • Textile luggage/boots/apparel must have labels/tags attached and be shipped inside their original garment bags or boxes with any hangers. Items must not be soiled in any way (i.e., must be free of odors, bugs, pet hair, stains, dust, dirt, etc.)
    • Tires must have model identifying labels/wrappings intact. (Never mounted on a rim.)
    • Helmets must be returned in their original helmet bag and box with the plastic shield protector still attached as it was shipped to you. You are welcome to wear helmets around the house to check fit before deciding to keep them, but for liability and safety reasons, helmets must be returned in new condition without indications of having been road tested (i.e., faceshield protection film is removed or helmet is covered in squashed bugs). Helmets must be free of make-up, odors, bugs, pet hair, human hair, stains, dust, dirt, etc.
    • Merchandise that has been installed or "taken for a ride" is considered used and cannot be returned. Used gear that cannot be returned can often be sold privately on eBay, Craigslist, or bike-specific forums.
    • Electronics that have been removed from factory sealed packaging, installed and/or "activated" cannot be returned, but we can help you troubleshoot installation and repair or resolve any suspected defects.
  • Un-used items returned with missing or damaged packaging, tags, bags, hangers, or boxes may be returned to the customer or subject to an additional repackaging/repair fee of up to 25% as needed to cover the cost of restoring the item to new condition. Un-used items returned with missing or damaged components may be returned to the customer or subject to costs as needed to restore the item to new condition.
  • Items with suspected initial manufacturer defects may only be returned if unmodified and in new, unused condition. If you've installed, modified, or used an item that you believe is defective, we will help you place a warranty claim with the manufacturer to replace or repair the product and get you on the road fast.
  • Exchanges The first exchange of an apparel item will ship free if swapping for the same item in another size, provided the original item also shipped free. See our exchanges page for details.

FedEx Prepaid Return Labels

  • If we email or ship you a prepaid return label, you'll need to print it (if delivered by email), tape it to the box, then drop the box off at any FedEx drop off location.
  • Each label can be used on one box only.
  • If your place of work doesn't have daily FedEx pickup, just drop the box off at any staffed FedEx location.
  • Click here to find a nearby staffed FedEx location.

Return Shipment

  • You are responsible for all costs to ship merchandise back to Twisted Throttle.
  • International shipments should be marked as a "Merchandise Return" with a carrier that does not charge brokerage fees (i.e. international post). Customers are responsible for any brokerage or customs charges; such costs will be deducted from the amount of the return. International shipments refused or abandoned by the customer shall not be refunded unless the goods are physically returned to Twisted Throttle at the customer's cost.
  • Any parcels shipped "C.O.D." or having additional brokerage fees billed to Twisted Throttle upon delivery will be refused.
  • Any refused, undelivered, or abandoned package is subject to a $12 service fee.

Refund Processing

  • Once your return has been received and inspected (usually in 1 to 5 business days of receipt), we will initiate a refund. Depending on your credit card company, it may take an additional 2 to 10 business days for the credit to be posted to your account.
  • We will attempt to issue a credit back to the same form of payment used in the original transaction. If a refund to the original form of payment is not possible, the refund will be issued as a Twisted Throttle gift card.
  • If your original order was partially paid for with Twisted Points, all points originally redeemed will be credited back prior to providing any refunds to other forms of payment.
  • Original shipping costs are non-refundable.

Warranties

If you have a used item that hasn’t lived up to your expectations, we can help you request a replacement or repair under warranty.

Questions and Concerns

If anything is unclear or you have a special concern, please contact us. We’re here to help!

Policy effective 5/23/2017.

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